1. Our accessibility commitment
We aim to provide a website experience that is clear, readable, and easy to navigate.
Where reasonably possible, we work toward improving accessibility across:

• page structure

• text readability

• colour contrast

• navigation

• forms

• links and buttons

• image descriptions

• mobile responsiveness

• compatibility with assistive technologies

2. Our accessibility reference
PrimeCrest uses the Web Content Accessibility Guidelines, known as WCAG, as a guiding reference when reviewing and improving our website.
Where reasonably practicable, we aim to use WCAG 2.2 Level AA principles to guide improvements to page structure, readability, colour contrast, navigation, forms, images, and mobile responsiveness.
This does not mean that every part of the website has been formally audited or certified as fully compliant. Accessibility is an ongoing process, and we will continue to make reasonable improvements as the website develops.

3. Small business accessibility note
PrimeCrest is a small private business working toward accessible and inclusive website practices.
While mandatory digital accessibility requirements are most clearly defined for government agencies, PrimeCrest recognises the importance of making website information accessible to people with different needs, devices, and assistive technologies.
We aim to apply accessibility best practice where reasonably practicable and to respond constructively if a visitor experiences difficulty using our website.

4. What we are working on
We aim to make our website easier to use by:

• using clear headings and page sections

• keeping language simple and service information easy to understand

• using readable font sizes

• maintaining suitable colour contrast

• making buttons and links clear

• checking mobile layouts

• adding meaningful alternative text to important images

• avoiding unnecessary visual clutter

• improving form labels and instructions

• reviewing pages as new content is added

Accessibility is an ongoing process, especially as new service pages, forms, images, and design elements are added.

5. Known limitations
Our website is built and managed using Wix.
While we aim to maintain an accessible website, some limitations may occur due to:

• third-party website tools

• embedded forms or apps

• browser or device differences

• older uploaded files or images

• visual design elements

• technical limitations within the website platform

We will continue to review and improve accessibility where reasonably possible.

6. Alternative formats and support
If you have difficulty accessing information on our website, you can contact us and request the information in another way.
For example, we may be able to provide information by:

• email

• phone

• plain text summary

• alternative document format

• direct assistance with a service enquiry

7. Feedback and accessibility issues
We welcome feedback about website accessibility.
If you experience difficulty accessing any part of our website, please contact us and include:

• the page or URL you were trying to access

• the issue you experienced

• the device and browser you were using, if known

• the information or service you were trying to access

We will review your feedback and respond where appropriate.

8. Review of this statement
We may review and update this Accessibility Statement from time to time as our website, services, platform, or accessibility practices change.
The updated version will be published on this page with a revised effective date.

9. Contact us
For accessibility feedback or support, please contact:
PrimeCrest Group Australia Pty Ltd
Email: admin@primecrest.com.au
Website: https://www.primecrest.com.au
Location: Perth, Western Australia