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Service Terms
Effective date: 14 June 2026
These Service Terms apply to services provided by PrimeCrest Group Australia Pty Ltd.
PrimeCrest Group Australia Pty Ltd operates this website and provides or manages services promoted through this website under the following PrimeCrest service divisions:
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PrimeCrest Cleaning Services
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PrimeCrest Academic Studio
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PrimeCrest Celebrations
For the purpose of these Service Terms, “PrimeCrest”, “we”, “our”, and “us” refers to PrimeCrest Group Australia Pty Ltd and the PrimeCrest service divisions promoted through this website.
By requesting, confirming, booking, or using our services, you agree to these Service Terms.
1. Scope of these Service Terms
These Service Terms apply to all enquiries, quotes, bookings, services, sessions, and styled setups provided by PrimeCrest.
They should be read together with our:
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Privacy Policy
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Terms of Use
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any written quote, invoice, proposal, service confirmation, or booking agreement issued by PrimeCrest
If there is any inconsistency between these Service Terms and a written quote or service confirmation, the written quote or service confirmation will apply to the extent of the inconsistency.
2. Enquiries and bookings
Submitting an enquiry does not automatically confirm a booking.
A booking is only confirmed when PrimeCrest has confirmed the service in writing and any required deposit, booking fee, or payment has been received.
We may decline an enquiry if the requested service is outside our scope, availability, location, capacity, safety requirements, or suitability.
3. Quotes and pricing
Quotes are prepared based on the information provided by the client.
Pricing may depend on:
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service type
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location
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date and time
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duration
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service scope
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site, property, or venue size
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number of guests or participants
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required materials, equipment, props, or styling items
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condition of the property, space, or venue
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access, parking, stairs, lifts, or travel requirements
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staffing availability
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additional client requests
Quotes may be revised if the information provided is incomplete, inaccurate, or changes before the service date.
4. Payments
Accepted payment methods may include bank transfer, card payment, approved online payment methods, or another method confirmed by PrimeCrest in writing. Payment details and due dates will be stated on the relevant invoice, quote, proposal, or booking confirmation.
PrimeCrest may require:
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full payment before service
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a deposit or booking fee
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staged payments
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payment on completion
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payment by the due date stated on the invoice
A booking may not be secured until the required payment has been received.
Late payment may result in delayed service, cancellation of a booking, or debt recovery action.
5. Deposits and booking fees
Where a deposit or booking fee is required, it secures the requested date, time, staff allocation, and preparation work.
Deposits or booking fees may be non-refundable where PrimeCrest has reserved time, purchased items, prepared materials, allocated staff, or declined other bookings for the same period.
Any refund or transfer of deposit will depend on the circumstances, timing of cancellation, service division, and costs already incurred.
6. Cancellations and rescheduling
Clients should notify PrimeCrest as early as possible if they need to cancel or reschedule a confirmed booking.
Where possible, PrimeCrest will try to accommodate reasonable rescheduling requests, subject to availability, service type, preparation work, staffing, venue access, and materials already arranged.
Unless otherwise stated in a written quote, invoice, proposal, or booking confirmation, the following general cancellation and rescheduling approach applies:
More than 48 hours’ notice
PrimeCrest may reschedule the booking subject to availability. If cancellation is requested, any refund or credit will depend on preparation work completed, purchased items, staff allocation, and costs already incurred.
Less than 48 hours’ notice
PrimeCrest may charge a cancellation or rescheduling fee, retain part or all of a deposit or booking fee, or issue a credit at its discretion, depending on the service type and costs already incurred.
Same-day cancellation, non-attendance, or no access
If the client cancels on the day, does not attend, does not provide access, or the service cannot proceed because of circumstances within the client’s control, PrimeCrest may retain the deposit or booking fee and may charge for staff time, travel, preparation, purchased items, or other reasonable costs incurred.
Celebrations-specific note
For PrimeCrest Celebrations, deposits or booking fees may be less flexible where custom items, props, styling materials, hire items, printing, signage, or preparation work has already been arranged.
Academic Studio-specific note
For PrimeCrest Academic Studio, cancellations or rescheduling may be affected by educator availability, travel time, and session preparation.
Cleaning-specific note
For PrimeCrest Cleaning Services, cancellations or access issues may be affected by staff allocation, travel time, service duration, and other bookings scheduled for the same day.
Nothing in this clause limits any rights that cannot be excluded under Australian Consumer Law.
7. Client responsibilities
Clients must provide accurate and complete information before the service.
This may include:
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full name and contact details
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correct service address or venue address
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access instructions
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parking information
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safety risks or site concerns
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service requirements
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preferred dates and times
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child-related information for Academic Studio enquiries
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guest numbers, theme, venue details, and styling needs for Celebrations enquiries
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property or site details for Cleaning Services enquiries
PrimeCrest is not responsible for delays, additional costs, or service limitations caused by incomplete or inaccurate information.
8. Access to premises, property, or venue
Clients must ensure that PrimeCrest has safe and reasonable access to the property, home, site, or venue at the agreed time.
This includes:
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access keys or entry arrangements
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parking or loading access
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lifts or stair access
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gate codes or building instructions
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permission from venue managers where required
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safe working conditions
If access is delayed, restricted, unsafe, or unavailable, PrimeCrest may need to reduce the service scope, charge additional fees, reschedule, or cancel the service.
9. Health, safety, and suitable conditions
PrimeCrest may refuse, pause, reschedule, or cancel a service if conditions are unsafe or unsuitable.
This may include:
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aggressive or unsafe behaviour
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unsecured animals
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hazardous substances
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unsafe surfaces or structures
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electrical or water hazards
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excessive clutter or obstruction
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poor ventilation
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unreasonable access issues
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illness or infection risks
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unsafe weather conditions for outdoor setups
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any condition that may place staff, clients, children, guests, or property at risk
10. Service changes and additional work
Any request outside the confirmed scope may attract additional fees.
Additional work is subject to:
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time availability
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staff availability
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required materials or equipment
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suitability
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safety
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written confirmation by PrimeCrest
PrimeCrest is not required to complete additional work unless agreed.
PrimeCrest Cleaning Services Terms
11. Cleaning scope
Cleaning services are delivered according to the agreed quote, checklist, booking confirmation, or written instructions.
Services may include commercial cleaning, office cleaning, residential cleaning, end-of-lease cleaning, glass cleaning, scheduled maintenance, or other cleaning services agreed in writing.
12. Cleaning limitations
Cleaning results may vary depending on:
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age and condition of surfaces
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existing stains
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mould, mildew, rust, mineral build-up, or heavy grime
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previous cleaning products used
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surface damage
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wear and tear
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access limitations
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safety conditions
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available time and agreed scope
PrimeCrest does not guarantee the complete removal of stains, marks, odours, mould, grease, mineral build-up, or damage where removal is not reasonably achievable.
13. Cleaning client responsibilities
Clients must:
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provide access at the agreed time
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disclose known hazards
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remove valuables or fragile items where possible
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secure pets and animals
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provide clear instructions for restricted areas
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inform PrimeCrest of delicate surfaces or special care requirements
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ensure electricity and water are available where required
PrimeCrest is not responsible for pre-existing damage, fragile items, or items left unsecured in the service area.
14. End-of-lease and deep cleaning
End-of-lease and deep cleaning services are completed according to the agreed checklist and scope.
PrimeCrest does not guarantee bond return or approval by a landlord, agent, or property manager unless expressly agreed in writing.
Any return visit, rectification, or additional work is subject to the agreed scope, timing, access, and reasonableness of the request.
PrimeCrest Academic Studio Terms
15. Nature of Academic Studio services
PrimeCrest Academic Studio provides educator-led in-home learning support for children and families.
Services may include:
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private in-home educator support
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educational play sessions
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literacy and numeracy foundations
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sensory and fine motor activities
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school readiness support
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structured developmental engagement
PrimeCrest Academic Studio is not a childcare centre, family day care provider, medical service, therapy service, psychology service, diagnostic service, or specialist intervention provider.
16. Parent or guardian responsibilities
A parent, guardian, or responsible adult must provide accurate information about the child’s age, routines, interests, learning goals, allergies, medical needs, behavioural considerations, and relevant safety information.
Unless otherwise agreed in writing, a parent, guardian, or responsible adult must remain contactable and available during the session.
For younger children, children with additional support needs, or sessions where PrimeCrest considers it appropriate, a parent, guardian, or responsible adult may be required to remain on the premises or within a reasonable distance during the session.
The home environment must be safe, suitable, and appropriate for educator-led support.
17. Child safety and suitability
PrimeCrest Academic Studio may decline, pause, or discontinue support if the requested service is not suitable for the child, educator, home environment, or service scope.
This may include situations involving:
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undisclosed medical or behavioural risks
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unsafe home conditions
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aggressive behaviour
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insufficient supervision arrangements
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expectations outside the educator-led support scope
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requests requiring specialist, therapeutic, or clinical support
18. Academic Studio outcomes
PrimeCrest Academic Studio aims to support children through age-appropriate learning, play, confidence-building, and early learning experiences.
We do not guarantee specific academic results, school outcomes, developmental progress, behaviour changes, or assessment results.
PrimeCrest Celebrations Terms
19. Nature of Celebrations services
PrimeCrest Celebrations provides styled children’s celebrations and family milestone setups.
Services may include:
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themed children’s celebrations
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children’s party setups
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milestone and family event styling
Specific inclusions will be confirmed in writing before the booking.
20. Styling concepts and variations
Images, mood boards, examples, mockups, colours, props, and styling references are used for inspiration and planning.
Actual styling may vary depending on:
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item availability
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venue layout
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lighting
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space limitations
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weather
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safety requirements
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budget
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agreed inclusions
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supplier availability
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colour and material variations
PrimeCrest will aim to maintain the agreed style direction, but exact replication of inspiration images is not guaranteed.
21. Venue and setup requirements
Clients are responsible for ensuring the venue allows the requested setup.
Clients must confirm:
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venue access time
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pack-down time
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venue rules
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parking and loading access
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lift or stair access
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power access if required
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wet weather plans for outdoor setups
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permission for decorations, props, adhesives, tables, cushions, or other setup items
If venue restrictions prevent the agreed setup, PrimeCrest may need to modify the setup, reduce the scope, or charge additional fees.
22. Styling items, props, and equipment
Any styling items, props, décor, tableware, furniture, cushions, signage, or equipment supplied by PrimeCrest remain the property of PrimeCrest unless otherwise stated.
Clients are responsible for loss, damage, breakage, staining, or misuse of PrimeCrest items during the booking period.
Replacement, repair, cleaning, or recovery costs may be charged to the client.
23. Outdoor events and weather
Outdoor setups are subject to weather, wind, heat, rain, ground conditions, and safety.
Clients must have a suitable backup plan for outdoor events.
PrimeCrest may modify, delay, relocate, or refuse setup where outdoor conditions are unsafe or unsuitable.
Weather-related cancellations or changes may still be subject to booking fees, preparation costs, purchased items, hire costs, or staff allocation costs.
General Legal Terms
24. Consumer guarantees
Nothing in these Service Terms excludes, restricts, or modifies rights that cannot be excluded under Australian Consumer Law or other applicable laws.
25. Unfair terms
These Service Terms are intended to be fair, transparent, and reasonable.
26. Liability
To the extent permitted by law, PrimeCrest is not liable for indirect, incidental, consequential, or special loss arising from a service, delay, cancellation, access issue, venue restriction, or circumstances outside our reasonable control.
PrimeCrest’s liability, where permitted by law, may be limited to resupplying the service or refunding the amount paid for the affected service.
This clause does not limit any rights that cannot be excluded under Australian Consumer Law.
27. Force majeure
PrimeCrest is not responsible for delay or failure to provide a service caused by circumstances outside our reasonable control.
This may include severe weather, illness, emergency, accident, government restriction, supply issue, venue closure, road closure, power outage, safety issue, or other unexpected event. Where PrimeCrest is affected by a force majeure event or circumstances outside our reasonable control, we will notify the client as soon as reasonably practicable and discuss whether the service can be rescheduled, modified, delayed, or cancelled.
28. Complaints and concerns
Clients should notify PrimeCrest as soon as possible if they have a concern about a service.
Where reasonable, PrimeCrest may review the concern and consider an appropriate response, such as clarification, rectification, partial adjustment, rescheduling, or another suitable remedy.
Concerns should be raised promptly so they can be reviewed fairly.
29. Photos and marketing
PrimeCrest may request permission to photograph completed work, styled setups, or service outcomes for portfolio, website, or marketing purposes.
We will not publish identifiable images of children, clients, private homes, or sensitive details without appropriate permission.
Clients may decline photography or request that certain details are not photographed.
30. Privacy
Personal information is handled in accordance with our Privacy Policy.
PrimeCrest may collect and use personal information to respond to enquiries, provide quotes, manage bookings, deliver services, issue invoices, and meet business obligations.
31. Updates to these Service Terms
PrimeCrest may update these Service Terms from time to time.
The updated version will be published on this page with a revised effective date.
The Service Terms that apply to a booking will generally be the version in effect at the time the booking is confirmed, unless otherwise agreed in writing.
32. Contact us
For questions about these Service Terms, please contact:
PrimeCrest Group Australia Pty Ltd
Email: admin@primecrest.com.au
Website: https://www.primecrest.com.au
Location: Perth, Western Australia
PrimeCrest
PROFESSIONAL SERVICES ACROSS PERTH
Professional services designed around modern families and businesses.
Quality. Trust. Care.
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Commercial & residential cleaning solutions.
Educator-led in-home support for children and families.
Perth, Western Australia
ACKNOWLEDGEMENT OF COUNTRY
PrimeCrest Group Australia acknowledges the Whadjuk Noongar people as the Traditional Custodians of the land on which we work and pay our respects to Elders past and present.
Styled children’s celebrations and family milestones.
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