Terms of Use
Effective date: 14 June 2026
Welcome to the PrimeCrest Group Australia website.
These Terms of Use explain the conditions that apply when you access, browse, or use this website. By using this website, you agree to these Terms of Use.
PrimeCrest Group Australia Pty Ltd operates this website and manages enquiries submitted through this website for the following PrimeCrest service divisions:
-
PrimeCrest Cleaning Services
-
PrimeCrest Academic Studio
-
PrimeCrest Celebrations
For the purpose of these Terms of Use, “PrimeCrest”, “we”, “our”, and “us” refers to PrimeCrest Group Australia Pty Ltd and the PrimeCrest service divisions promoted through this website.
1. Website information
The information on this website is provided for general information about PrimeCrest Group Australia Pty Ltd and our service divisions.
We aim to keep website information accurate and up to date. However, service details, availability, inclusions, prices, areas, and descriptions may change without notice.
Website information should not be treated as a confirmed quote, booking, agreement, or professional advice.
2. Website use
You agree to use this website only for lawful and reasonable purposes.
You must not:
-
misuse the website
-
submit false, misleading, offensive, or unlawful information
-
attempt to interfere with website security or functionality
-
copy, reproduce, or use our website content without permission
-
use this website in a way that may damage PrimeCrest, our services, or our reputation
3. Enquiries are not confirmed bookings
Submitting a form through this website does not automatically confirm a booking, quote, service, session, or event.
All enquiries are reviewed based on relevant factors, including:
-
service type
-
location
-
date and time
-
availability
-
service scope
-
suitability
-
access requirements
-
styling or setup requirements
-
safety considerations
-
other details provided in your enquiry
We may contact you to request further information before confirming whether we can assist.
4. Quotes and service information
Any quote, estimate, or service information provided through this website, email, phone, message, or enquiry response is subject to review and confirmation.
Quotes may depend on:
-
service type
-
property, site, or venue size
-
location
-
condition of the space
-
required inclusions
-
duration
-
materials, equipment, or styling requirements
-
access and parking
-
date and time
-
staffing availability
A quote or estimate is not final unless confirmed by PrimeCrest in writing. Unless otherwise stated in writing, quotes are valid for 14 days from the date they are issued. After this period, PrimeCrest may review, update, or withdraw the quote based on availability, pricing changes, service requirements, location, staffing, materials, or other relevant factors.
5. Service availability
Services are subject to availability and may not be available in all areas or at all requested times.
PrimeCrest may decline an enquiry where the requested service is outside our scope, capacity, service area, safety requirements, or availability.
6. Academic Studio information
PrimeCrest Academic Studio provides educator-led in-home support for children and families.
Information on this website is general and does not represent medical, therapeutic, psychological, diagnostic, or specialist intervention advice.
PrimeCrest Academic Studio does not replace advice or support from qualified health professionals, therapists, psychologists, medical practitioners, or specialist education providers.
7. Cleaning Services information
PrimeCrest Cleaning Services provides cleaning-related service information for general enquiry purposes.
Service outcomes may depend on the property, surface type, access, condition, age of materials, existing damage, staining, build-up, safety risks, and agreed service scope.
Any cleaning service is subject to inspection, suitability, and confirmation.
8. Celebrations information
PrimeCrest Celebrations provides styled children’s celebrations and family milestone setups.
Images, examples, colour palettes, styling concepts, and descriptions shown on the website are for general inspiration only.
Actual styling may vary depending on availability of items, venue conditions, theme, budget, safety, setup time, and agreed inclusions.
9. Intellectual property
All content on this website, including text, layout, branding, images, graphics, logos, colours, designs, and service descriptions, is owned by or licensed to PrimeCrest unless otherwise stated.
You must not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.
Unauthorised use of PrimeCrest content, branding, images, layouts, service descriptions, or website materials may result in PrimeCrest requesting removal, issuing a formal notice, or taking further action where appropriate.
10. Images and visual content
Some images used on this website may be brand visuals, mockups, styled examples, stock-style images, AI-generated images, or representative imagery.
Images are intended to communicate the style, tone, and general direction of our services. They may not show exact service inclusions, final setups, staff, venues, or products.
11. Third-party links and platforms
This website may include links to third-party websites, social media pages, forms, payment platforms, booking tools, or external resources.
We are not responsible for the content, privacy practices, policies, or availability of third-party websites or platforms.
12. Privacy
Personal information submitted through this website is handled in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store, and manage personal information.
13. Limitation of liability
To the extent permitted by law, PrimeCrest is not liable for loss, damage, interruption, error, delay, or issue arising from:
-
use of this website
-
reliance on website information
-
website downtime or technical issues
-
third-party links or platforms
-
unauthorised access or cyber-related events outside our reasonable control
Nothing in these Terms of Use excludes, restricts, or modifies rights that cannot be excluded under Australian Consumer Law or other applicable laws. Under Australian Consumer Law, services must meet consumer guarantees, including being provided with reasonable care and skill and being fit for a stated purpose where applicable.
Dispute resolution
If a concern or dispute arises in relation to the website, an enquiry, quote, or service information, we encourage you to contact PrimeCrest first so we can review the matter directly.
Both parties agree to make reasonable efforts to resolve concerns in good faith before escalating the matter through external dispute processes, unless urgent action is required or a party is entitled to seek assistance under applicable law.
14. Changes to these Terms
We may update these Terms of Use from time to time.
The updated version will be published on this page with a revised effective date. Continued use of the website after changes are published means you accept the updated Terms of Use.
15. Governing law
These Terms of Use are governed by the laws of Western Australia and applicable laws of Australia.
16. Contact us
For questions about these Terms of Use, please contact:
PrimeCrest Group Australia Pty Ltd
Email: admin@primecrest.com.au
Website: https://www.primecrest.com.au
Location: Perth, Western Australia
PrimeCrest
PROFESSIONAL SERVICES ACROSS PERTH
Professional services designed around modern families and businesses.
Quality. Trust. Care.
QUICK LINKS
OUR SERVICES
CONTACT
Commercial & residential cleaning solutions.
Educator-led in-home support for children and families.
Perth, Western Australia
ACKNOWLEDGEMENT OF COUNTRY
PrimeCrest Group Australia acknowledges the Whadjuk Noongar people as the Traditional Custodians of the land on which we work and pay our respects to Elders past and present.
Styled children’s celebrations and family milestones.