Privacy Policy

PrimeCrest Cleaning Services
Last Updated: February 2026

PrimeCrest Cleaning Services (“PrimeCrest”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect your personal information when you interact with our business, website, and services.

1. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions and services, including:

• Full name

• Business name

• Contact details (phone number, email address, postal address)

• Property or site address where services are delivered

• Billing and payment information

• Details relating to service requests or enquiries

• Communication history with us

• Website usage information (if applicable)

We do not collect sensitive information unless required by law or with your consent.

2. How We Collect Personal Information
We collect information in ways including:

• When you submit an enquiry via our website

• When you request a quote

• When you contact us by phone, email, or social media

• When you enter into a service agreement

• During site visits and consultations

• Through normal business communications

Where reasonable and practicable, we collect information directly from you.

3. Why We Collect Your Information
We collect and use your personal information to:

• Provide cleaning and related services

• Prepare quotes and service agreements

• Communicate regarding bookings, schedules, and service delivery

• Issue invoices and process payments

• Manage client relationships

• Improve our services and operations

• Comply with legal and regulatory obligations

Without this information, we may not be able to provide services to you.

4. Disclosure of Personal Information
We may disclose personal information to:

• Our staff and contractors where necessary to deliver services

• Accounting, payment processing, or IT service providers

• Legal or regulatory authorities where required by law

We do not sell, rent, or trade your personal information.

5. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Measures may include:

• Secure digital systems

• Restricted access to client information

• Password-protected devices
  Secure document storage

6. Website Data
If you use our website, we may collect non-identifying information such as:

• IP address

• Browser type

• Pages visited

This information is used to improve website performance and user experience.

7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate or outdated.
Requests can be made using the contact details below.

8. Complaints
If you believe we have breached your privacy rights, please contact us. We will respond within a reasonable timeframe. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available through our business communications or website.

10. Contact Us
For privacy-related enquiries, please contact:
PrimeCrest Cleaning Services
📍 Perth, Western Australia
📞 0414 734 499
📧 info@primecrest.com.au